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Tag: hands-on appliance repair

Posted on March 30, 2012June 20, 2019

Appliance Repair – Good Business in a Bad Economy

Back when I first considered starting my appliance repair business not much more than a year ago, I couldn’t have accurately forecast what my experience would be. I only knew that it seemed like a good idea, although maybe a little daunting to get the proper training and compete with well-established businesses for a piece …

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Posted on March 10, 2012June 20, 2019

Paid Leads – Chasing the Dragon

I was nervous when I first moved my business to the big city.  How was I going to compete with all the other appliance repair service companies here? I got some of my customers to write reviews for me and worked my way up to the first page of Google, but my website still hadn’t …

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Posted on February 3, 2012June 21, 2019

Cherry Pick Til You Make It

If you want to start an appliance repair business on your own, there is really no way around the hands-on experience learning curve. I armed myself with good training to start with from Uncle Harry and relied heavily on his support system, but at the end of the day I still had to do the repairs …

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Posted on January 17, 2012June 20, 2019

Indian Head Gasket Shellac Changed My Life

Sometimes I do a repair precisely by the book, leaving absolutely no possibility for error.  Then, at the moment of truth (i.e. testing the machine after reassembly), my heart sinks straight into my belly as I stare in disbelief when the appliance behaves just as if I never touched it. This recently happened to me …

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Posted on January 3, 2012June 21, 2019

Country to City – Moving My Appliance Repair Business

Just as things were building up a head of steam in the remote rural town of 18,000 people where I successfully started my appliance repair business, my wife landed a job in a city with a metro area of 1.3 million people.  So, I moved my business. Here I am in a completely new business situation, cashing in …

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Posted on September 9, 2011June 24, 2019

Looking Back at My Appliance Business Startup

Business has been very good for me.  In fact, it is growing much faster than I originally predicted it would be at this time in my first year. I have gotten so busy that I really haven’t had time to blog, and that’s the simple answer as to where I’ve been. I have been astonished …

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Posted on May 20, 2011June 21, 2019

Getting Past the Fear of Running My First Service Calls

With a few service calls under my belt, I am finally starting to get past my initial fear of going into other people’s homes and fixing some appliance that I have never seen before. Honestly, I have a long way to go before I feel totally comfortable, but I was surprised at just how nervous …

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Posted on April 22, 2011June 24, 2019

The Random Nature of Service Calls

OK, I admit it, I’m a bit of a control freak.  I spend my life organizing and planning the events of my day. When studying appliance repair, I found myself choosing to study the appliances that I thought would be most in demand for repair FIRST and the least likely to get service calls LAST. …

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Posted on February 4, 2011June 21, 2019

It’s Not What You Study, It’s What the Customer Needs Fixed

Another service call came in, but this one threw me way off!  Customer says she has a GE microwave that is dead and wants to know if I can come to take a look at it. I kept a cool tone, but my stomach was in a spin.  I knew I hadn’t touched ANY of …

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Posted on January 22, 2011June 21, 2019

Ever Have That Feeling You’re Being Watched?

It was a conspiracy of ironic bad luck that sent me on my second ever service call.  I had no idea when I rang the doorbell just how challenging fate was going to make my next experience. It was not because the customer was some terrible jerk that demanded unreasonable results with no intention of paying …

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Posted on January 13, 2011May 12, 2020

My First Service Call (For Real) Part 2

The part came to Fedex at around 1:00 PM the next day.  I called the customer and arranged to come by at 2:00 PM. When I got there, the customer let me find my way to the laundry room – we were old pals by now. There was a load of unwashed laundry in the washer …

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Posted on January 4, 2011May 12, 2020

My First Service Call (For Real) Part 1

Today I got my first real service call.   (Thanks to the “dress rehearsal” last Thursday, I wasn’t half as nervous taking this one. ) It was a straightforward call.  The customer said his wife had broken the door latch on their Whirlpool Duet washer (GHW9200LW). I told the customer I’d come by at 1:00 PM, and actually got …

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Categories

  • Business (9)
    • Marketing (2)
    • YouTube's Effect on the Appliance Repair Business (2)
  • Customer Service (6)
  • Featured (32)
  • Latest News (46)
  • My Business Blog (19)
  • My Startup Blog (14)
  • Repairs (4)
  • Technician Training (7)
  • Tools (4)
  • Training (8)